CommVault: Failed to start CreateIndex on MediaAgent

Recently I encountered a SQL cluster throwing this error: “Error Code: [14:96] Description: Failed to start CreateIndex on MediaAgent [MediaAgentFQDN*MediaAgent*8400*8402]. Please check the following: network connectivity between client and MediaAgent, MediaAgent’s name can be resolved, and this product’s services are running on the MediaAgent.”

Network connectivity is as it should! When we try a CVping (network connectivity test utility which can be found in the base folder) on the CommServe and the failing MediaAgent the connectivity test gives us the expected result: SUCCESSFUL.

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