Change the default sender address in HP Insight Remote Support

HP Insight Remote Support can be used for automatic call creation and monitoring a wide-range of different components. When I install the software, it’s mainly for monitoring Storage Components (such as: HP P6000, SAN Switches, Management Servers, etc.).

The procedure below has been validated on HP Insight Remote Support 7.0.5 (build 0193).

In some situations, you want to control the sender name used to send messages. The procedure below describes how you can alter the sender e-mail address.

The default e-mails are send by using the following sender mail address:

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HP P2000 – “Unable to create volume NewVolume. The vdisk was not found on this system.”

When creating a new volume on an HP P2000G3 the system throws the following error in the GUI:
"Unable to create volume NewVolume. The vdisk was not found on this system."

Eventually we tried to create the volume by using the CLI, but this gave us a similar error notification:
"Error: The vdisk was not found on this system."

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HP Configuration Collector for SAN environments: running the collection locally

In some situations the HP Configuration Collector for SAN Environments fail when collecting data on a remote Windows servers with the following status:

  • Collection status: collection complete
  • But when opening the output-file in the spool directory, you notice there has been no data collected in the XML-file.

When you try validating the configuration, you receive the following errors:
Device validation complete. Device validation FAILED. Possible reasons:

  • Device could be disconnected.
  • Bad or incorrect address
  • Bad or incorrect login/password

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HP Fiber Channel Product Names vs. Brocade Product Names – Switch Types

In some situations, it can come in handy to know the type of switch. However executing a switchshow command does not give you the information you need. In fact, it does only provide you with the switch type number. By using the table below, you should be able to link the switch type to the Brocade and HP Product Name.

CoreSwitch01a:rendersr> switchshow | more
switchName: CoreSwitch01a
switchType: 120.3
switchState: Online
switchMode: Native
switchRole: Subordinate

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HP Insight Remote Support Advanced – Unable to install service necessary.

This weekend, I encountered the following error: “Unable to install service necessary to manage products that integrate with HP System Insight Manager. This installation may have future problems managing these updates.”
The error was thrown in version 5.80 with the advanced software.


A quick search resulted in this HP Support Document.
Important to note is that in my case, the password did not contain a space, but a semicolon (“;”).

I created a seperate account for the software, tried the installation again and it completed flawlesly.

Measuring HP EVA performance

Sometimes customers ask me to define the performance of the storage array. In my case these are mainly HP EVA and MSA boxes. Each time I explain them that measuring performance is one of the most difficult tasks for us as storage engineers.

Everything depends on the configuration, the use and allocation of the storage box.

  • What type of disks are added in the storage array? What’s the size, RPM and amount of disks?
  • What is the maximum responstime for a vdisk?
  • What’s the type of IO and IO sizes that are committed on the storage array?
  • What is the combination of read- and writes on the box?
  • In what (v)Raid level are the disks defined?
  • And so on..

I will try to share a bit of my knowledge and experience allowing you to get a brief idea of the performance of an Enterprise Virtual Array.
The information below can be used as a guideline for configuring an HP EVA Performance Advisor. Once again, please note that the performance numbers indicated here can differ for your environment. If you really want to get a clear look into the performance of your system, please consult your HP representative and/or partner to schedule an EVA Performance Assessment.

Below is a description of my personal understanding and configuration for the storage box.
Each time a HP P6000 Performance Data Collector output is added to ease the understanding.
The performance numbers were collected during backup window.

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HP Insight Remote Support – Consulting the Obligation Start and Ending date

HP Insight Remote Support is the software used for call- and incident logging at HP Support. Now with the latest versions it’s also used to check the contracts and warranties of servers and storage boxes as a part of the pro-active care services.

A yearly update is required. By using the link below, you can consult the Obligation Start and Ending Date:


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Uninstall Command View + manual cleanup of the registry and files

Last weekend, I performed a firmware and management software upgrade and I encountered this one. It took me some hours of troubleshooting, logfile checks, uninstall-clean-install scenario’s. Eventually I decided to open a case at HP Support to get this resolved.

In one of the logfiles they noticed this logentry:
mrt 24, 2013 7:36:58 PM org.apache.catalina.loader.WebappClassLoader clearThreadLocalMap
SEVERE: A web application created a ThreadLocal with key of type [java.lang.ThreadLocal] (value [java.lang.ThreadLocal@158a9b]) and a value of type [org.dom4j.DocumentFactory] (value [org.dom4j.DocumentFactory@3f02ae]) but failed to remove it when the web application was stopped. To prevent a memory leak, the ThreadLocal has been forcibly removed.

They recommended me to perform an uninstall and entire cleanup scenario to solve this. Below is the procedure provided by HP Support.

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Backup, Restore and/or Migrate HP Data Protector’s Internal Database

There are two ways allowing a backup and restore of the Data Protector Internal Database. The procedures described below can also be used for performing migrations. The internal database is located in the DB40 folder within the installation directory.

The first way is relatively easy: create a backup job in the Data Protector Manager Console and select the Internal Database in the selection tree. The downside of this method is the lack of control where the database is stored (on a tape, but which one? on disk, in a bunch of files!) and how fast can it be restored in case of disaster. If you did not implement any fallback mechanisms, a catalog operation will be required! Needless to say it will take some time to complete.

Dumping the data to disk can come in very handy as a safety copy during maintenance operation such as upgrades, patchings, etc.

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